GoToAssist (Customer) v2.0.355 Apk

DOWNLOAD THIS APP ONLY IF INSTRUCTED TO DO SO BY A TRUSTED SUPPORT TECHNICIAN

DESCRIPTION
The GoToAssist (Customer) app allows GoToAssist Remote Support technicians to provide full screen sharing, remote control, chat support, and camera sharing (live camera streaming from your device to your support technician) for LG mobile devices running Android OS versions 4.2 and higher. Also provides screen sharing (without remote control) for devices running Android 5.x (Lollipop).

HOW TO GET STARTED
1. Download and install the GoToAssist (Customer) app.

2. If you received a URL from a GoToAssist Remote Support technician, select the URL to automatically populate the app with the required 9-digit support key. If the app is not already installed, you will be prompted to install it first. Once installed, select the URL again to auto-populate the 9-digit support key, and then touch 'Join Session' to start the support session.

3. If you received a 9-digit support key from a GoToAssist Remote Support technician, start the app, enter the 9-digit support key, and then touch 'Join Session' to start the support session.

4. With your consent, the technician will have full remote control of the device and will be able to chat securely with you. Touch the exit button to end the session anytime.

FEATURES
• Full screen sharing and remote control for LG Android devices running Android OS versions 4.2 and higher*

• Screen sharing (without remote control) for devices running Android 5.x (Lollipop)
• Camera sharing (live camera streaming from your device to your technician) within a GoToAssist Remote Support session for Android devices running Android OS versions 4.2 and higher
• Secure chat support for Android devices running Android OS versions 4.2 and higher
• Full integration with GoToAssist Remote Support, including full reporting and session recording

REQUIREMENTS
An active GoToAssist Remote Support account is required. For more information, visit our website at www.gotoassist.com.

Customer
• Full screen sharing and remote control: Samsung and LG Android devices running OS 4.2 and higher (Jelly Bean MR1, KitKat, Lollipop). Full remote control with screen sharing not supported on Google Nexus devices
• SeeIT (live camera streaming): Android devices running OS 4.2 (Jelly Bean MR1) and higher
• Secure chat: Android devices running OS 4.2 and higher

Technician (Full screen sharing, remote control, and chat)
• Internet connection
• Windows® 7, Vista, 2003 server or XP
• Mac OS® X v10.6 (Snow Leopard) or newer
• Internet Explorer® 10 or newer, Google Chrome latest version, Firefox® latest version or Safari™ latest version

Technician on mobile device (Full screen sharing in view-only mode and chat)
• Internet connection
• GoToAssist Remote Support installed on compatible Android or iOS device (iPhone or iPad)
• For more details, please see individual application descriptions